FAQ
We have listed the most frequently asked questions for you below. Is the answer to your question not among them? Feel free to contact us.
Choosing hair extensions
There are various types of hair extensions. They differ from each other in hair type (synthetic or human hair) and the way in which they can be attached (permanently or temporarily).
Our range consists of the following popular hair extensions:
- Deluxe Flat Tips:These are hair extensions that you can have permanently (for 3 to 4 months) attached to your hair with extra small keratinbondings(ends of 0.5 cm x 0.5 cm). The bondings must be professionally attached to your own hair with heat tongs.
- Deluxe Slim Tapes: There is no heat involved with these hair extensions. Your hair is placed like a sandwich between the tapes (adhesive parts) of the hair extensions. These hair extensions last an average of 6 to 8 weeks, depending on your hair growth, among other things. You can then have them placed back up again. Due to the quality of the hair, these hair extensions remain beautiful for 1 to 2 years.
- Clips inns: You can easily place these hair extensions in your hair and remove them from your hair (they are not permanent). You do not have to have them professionally installed and no heat is used. The hair extensions stay firmly in place thanks to the special clips. They are ideal for a party, a special occasion or if you want to try something completely different with your hairstyle.
- Stunnig Flat Tips: These are hair extensions that can be permanently placed in the hair. The bonding consists of a special keratin wax that is attached to the hair with heat tongs. The ends are small and virtually invisible in the hair (1 cm x 1 cm).
- Stunning Tapes: Just like the Deluxe Slim Tapes, these hair extensions do not require any heat. Here too, the hair extensions are placed with your hair between the Tapes, like a kind of sandwich. These hair extensions can remain in place for 6 to 8 weeks, depending on your hair growth, among other things. You can then have them placed back up again. They remain beautiful for 6 to 10 months.
When you are pregnant you can wear all types of hair extensions. However, the hormones during your pregnancy can cause you to have more hair loss, even after your pregnancy period. As a result, you may not be able to wear your hair extensions for as long and they may need to be replaced sooner.
This question is often asked because many people are not always sure whether hair extensions can be placed in their hair. Especially when it comes to thin, little, curly or short hair. We believe that hair extensions are particularly interesting for this group of people. In our opinion, hair extensions are possible for everyone. Sometimes we just have to be more creative with it. When we are really dealing with very short hair or complete hair loss, we have to look at other hair options. But otherwise, there is always a solution with hair extensions for every hair type!
If you want to be sure that your hair extensions are of the best quality, it is good to take a number of characteristics into account. There are synthetic hair extensions: these hair extensions are made of imitation hair and feel less natural. You also have hair extensions made from 100% Human Hair. These hairs are of better quality and feel much more natural. You can simply color, wash, straighten, curl and blow-dry these hair extensions, just like your own hair.
You can also check whether the hair has one of the following characteristics:
Highest Virgin Quality: Hair does not come from many different donors, but is usually from one donor of the highest quality (not treated before processing).
Remy: This term means that all the cuticles of the hair are in the right direction. If it concerns only Remy Hair, the hair can come from different donors.
Cuticle:This is another word for Virgin Remy Hair. The hair cuticles have remained completely intact in this hair. In addition, the hair also has a Highest Virgin Quality. This makes the hair of the best quality and the hair stays beautiful longer than most hair extensions.
All hair extensions from Luxurious-Hairextensions are made of 100% Human Hair and always have one or more of the above characteristics. This way you can be sure that the hair has the best quality and will remain beautiful for a long time.
You can easily buy hair extensions online. However, to avoid a bad purchase, you can follow the following steps:
- Pay attention to the quality of the hair. Read more about the question: 'When do I actually know whether hair extensions are of good quality?'.
- Determine the desired wearing time (permanent or not) and attachment (Clips, Tapes, Keratin bondings).
- Choose the color. Ask for additional advice if needed so we can see which colors match well. Also, check the question: 'How do you choose the right color?'. You can also first order our Color Ring with 32 beautiful colors. This way, you can see how the colors look in real life.
- Choose the quantity. Are you going for more volume or length? With Keratin/Wax Extensions, from 75 strands you often have enough for a volume treatment. For a hair extension you often need more than 100 strands.
- To be sure, check the conditions for returns and exchanges.
- If in doubt, contact us and get more advice and information about our products.
We ensure that you can enjoy your new hair as quickly as possible!
This mainly depends on the thickness of your own hair and whether you want hair extensions or more volume. Typically, 100 to 125 strands are enough for a hair extension for normal hair. For thicker hair you usually need 125 to 175 strands. Do you just want more volume? Then 75 to 100 strands are usually enough, depending on the thickness of your hair.
Do you want to know what works best for you? Contact us for no-obligation telephone advice.
It can sometimes be difficult to choose the right color, especially online. It is often thought that the exact same color as your own hair is the best choice. But you can vary this! There are always several colors that match your hair well. Sometimes it even gives a surprisingly beautiful effect if you do not choose the same color as your own hair. Hair extensions are placed through your hair. In some cases it is extra fun to play with dark or light shades, especially if you want to give your hair a whole new look!
Would you like to take a good look at all the colors first? Then order our Color Ring with 32 beautiful colors. This allows you to see how the colors of our hair extensions appear in real life and which ones match well with your own hair.
"Don't be afraid to make the wrong choice. If the color isn't quite what you expected, you can always return it. However, please read the return and exchange conditions first."
Are you still in doubt? Please feel free to contact us. We will be happy to give you advice without obligation.
No, our hair extensions are in principle not harmful to your hair. But Keratin/Wax Extensions are not completely harmless. However, everything you do with your hair always causes some damage, such as various hair treatments: coloring, straightening and blow-drying. You can limit damage to your hair as much as possible by having permanent hair extensions professionally installed and removed. In addition, it is important to take good care of the hair extensions. For good tips, go to the question: 'How do I care for my hair extensions?'
Hair care & styling
Always brush or comb your hair extensions carefully. Use a brush that is specially designed for hair extensions for this purpose. Always start at the bottom of the hair and hold the hair while brushing. You certainly don't want to pull out the hair extensions! Also, do not brush or comb through hair extensions that are wet. This way, you are more likely to damage them. We recommend brushing them 2 to 3 times a day to prevent tangling. Additionally, we advise sleeping with a braid or ponytail, and definitely not with wet hair.
We advise against dyeing our hair extensions, and if this is done anyway, it is at your own risk! When you dye the hair extensions yourself or have them dyed, the right to return or exchange is forfeited. Do you still want hair extensions in a lighter or darker color? Then order them directly in the correct color from our webshop. If in doubt, contact us, and we will be happy to provide you with more advice on this.
Please note: dyeing our hair extensions is at your own risk! If you dye the hair extensions yourself or have them dyed, you lose the right to return or exchange.
Yes, that's possible! Our hair extensions are made from 100% Human Hair. You can simply cut them into curls and wash them. Please note the following points:
- With Keratin/Wax Extensions and Tape Extensions, you must be careful not to touch the Tapes or Bondings with a hot straightener or hair dryer. This can damage them and cause them to become loose sooner.
- It is important that you never straighten or curl the hair extensions with tongs that are warmer than 180°C.
- "Brush your hair thoroughly before styling or curling and use a special serum to better protect the hair extensions. Don't be alarmed by the steam that comes off afterwards. This is due to the serum."
- You can simply wash your hair. We recommend using professional care products so that your hair extensions stay beautiful for longer.
- Of course, you can always get a haircut, but make sure you have it done by a hairdresser. They no longer grow back, so a cut is a cut!
Yes, that's possible! Our hair extensions are made from 100% Human Hair. You can simply cut them into curls and wash them. Please note the following points:
Your hair extensions need specific hair products. Keep them beautiful and radiant this way. Use the professional care products from Luxurious-Hairextensions, specially designed for hair extensions made with 100% Human Hair. Choose a Deluxe Keratin Shampoo, Conditioner, Mask, special serum drops, and more. Additionally, it is important to use hair accessories that are also suitable for hair extensions, such as good brushes.
Confirmation & Removal
Have you just purchased our Clip-inns or are you still considering it? You can easily attach these hair extensions to your own hair and remove them from your hair with the clip system. The Clip In Extensions from Luxurious-Hairextensions are extra sturdy. They are not harmful to your hair, they stay in place all day long, they are perfect for fun hair creations and ideal if you are still unsure about permanent hair extensions.
This is how you confirm Clip In Extensions:
- Use a comb to part your hair where you would like to create more volume or hair extensions.
- Backcomb your hair if you want to ensure that it stays in place even better (especially with very soft hair).
- Make sure there is enough hair at the top to fall over the Clips so that they are not visible.
- Then place the clips of the hair extensions between the parting, in the roots of your own hair.
- How many jobs you need to place in your hair depends entirely on your goal. If you really want to create a natural result, it is important that you distribute the hair extensions evenly over your hair, so that not one part is thicker than the other.
Enjoy your hair extensions all day long and don't forget to remove them from your hair before going to sleep. Give them a good brush and then store them neatly. This way they don't get tangled and you can simply put them back in the next day.
There are different types of ways in which you can place hair extensions in your hair. In our range you generally have three types of mounting methods:
- Clip In Extensions: You can easily place these hair extensions in your own hair and also remove them from your hair. No further heat tongs are required. The special clips keep them firmly in place. Also go to the question: 'How do I attach Clip In Extensions?'
- Keratin/Wax Extensions: These are hair extensions that are permanently placed in the hair. The bonding consists of a special keratin wax that is attached to the hair with heat tongs. This must be done by a professional hairdresser or specialist.
- Tape Extensions: These hair extensions do not require any heat. Your own hair is placed (pasted) between the Tapes like a kind of sandwich and thus the hair extensions are secured. Have this done by a hairdresser or specialist so that you get the best result.
That depends on the attachment method of the hair extensions. Clip In Extensions can be easily placed in your hair by yourself and also easily removed.
Keratin/Wax Extensions should be applied by a specialist or professional hairdresser. The application is done with a heating tool. If this is not done correctly, it can damage your hair and scalp. The result will not look good. You really don't want to take that risk!
We also recommend having the Tape Extensions applied by a specialist or hairdresser. The Tapes are very strong. For the best results and to prevent damage, it is therefore important that they are not applied incorrectly.
This depends on several factors, such as the attachment method and the desired hairstyle. With a hair extension it usually takes 2 to 3 hours and with just a volume treatment 1 to 2 hours.
How often you need to remove or replace hair extensions depends on: the quality of the hair, the attachment method, your hair growth, hair care and how often you treat the hair extensions yourself. Think of colors, curls and styles. Just like normal hair, the more often you treat the hair, the faster the hair is damaged.
- With good care and professional attachment, our Keratin/Wax Extensions last 3 to 4 months. Then you have to have them removed again.
- Our (Slim)Tape Extensions last a long time, approximately 6 to 8 weeks. You can then have them removed and placed back up with new tapes.
- Clip-ins are not permanent and you can place and remove them yourself. If you take good care of them and don't sleep with them, they will remain beautiful for 6 to 10 months.
This question is often asked. On average, you will lose 10% of the hairs from the hair extensions. This is very normal. You lose about 100 to 150 hairs per day yourself. It may be that these hairs are attached to the hair extensions, causing some hairs from the hair extensions to come loose as well. Do you notice that you are losing a lot of hair extensions? More than average? Then contact us.
- Clip In Extensions:You can easily remove these hair extensions from your hair yourself thanks to the simple clip system. They are not permanent. Make sure you always remove them from your hair before going to sleep. The hair extensions will otherwise become tangled and will not remain beautiful for long.
- Keratin/Wax Extensions: You cannot put these hair extensions yourself and must be removed by a specialist or professional hairdresser. This way you can be sure that it is done correctly, without damaging the hair. The bondings, among other things, are loosened from the hair using a special removing fluid.
- Tape Extensions: After 6 to 8 weeks, depending on your hair growth, scalp and hair care, among other things, Tape Extensions should be removed. Fortunately, they can simply be placed back up afterwards. You do need new tapes for this. In this case too, the hair extensions are removed with a special removal fluid that removes the tapes. This fluid is not harmful to your hair.
General questions
The legal warranty applies to all items you purchase from us. Legal warranty means that a product is or must do what the consumer can reasonably expect from it.
Did you receive a damaged product or do you have complaints during the use of your product? We find that just as annoying, of course. In that case, always first contact us. In such cases, we may ask for photos and additional phone explanations to better assess the situation. Additionally, the product needs to be returned so that we can examine it further. Please follow these steps:
- Send an email to info@luxurious-hairextensions.com including the reason for return (explanation of damage), your order number, photos of the damage and possibly your telephone number, so that we can contact you by telephone if desired. Please also indicate in the email whether you would like to receive a replacement or a refund.
- Then return the product with all supplied accessories, if possible in the original condition and packaging to the following address: Luxurious-Hairextensions, Attn. Customer Service, De Vecht 6, 8253 PH, Dronten.
- After receiving your order, you will receive a confirmation by email within 2 working days.
- We then assess, according to our inspection methods and also in consultation with the courier or manufacturer, whether the damage has occurred externally, for example. If so, we will refund the amount of the order, including the costs incurred for return shipping. Or you will receive a new replacement for the order from us, if this is your preference.
- The amount will be refunded as soon as possible (within 14 days after receipt and inspection). We will transfer this amount to the account with which the payment was made.
'Our policy is in line with the established rules in consumer law. Do you have questions about our service? Contact us, and we will be happy to assist you.'
"Of course, we find it very annoying if your purchase is not completely to your liking or if there are complaints about, for example, the service. In that case, always contact us."
We will handle your complaint as soon as possible and, if necessary, will immediately look for a suitable solution. You will receive a substantive response from us within 14 days of receiving the complaint.
Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).”
All mentioned prices are including VAT.
The hair extensions are attached to cardboard using a special attachment method. The hair extensions should not be removed from the cardboard. To assess whether you like the hair extensions, you can remove the plastic bag and see whether the extensions are in the desired color and whether they are of the desired quality. To determine the color, we recommend holding the extensions next to the head and checking whether the color matches. If reasonably possible, place the hair extensions back in the plastic bag in which they came and return them.